SHIPPING & RETURNS
A large majority of the collection is made using antique fabrics and materials. All idiosyncrasies, including wear, mending, and stains are part of the story of the fabric and overall garment.
If you have received the correct order and are unsatisfied with the fit of the item, we’re happy to accommodate this request within 14 days of receiving. Items must be unworn, unwashed, and undamaged, with tags still attached. All items are refundable unless purchased from our SAMPLE.SALE. Store credits are valid for five years from the date they were issued. Exchanges can be accommodated on a case by case basis. If you wish to exchange for a different size or item, please include this information in your email and we will do our best to accommodate your request based on availability.
To return an item, please email firstname.lastname@example.org and include:
- Your order number, receipt, and/or proof of purchase.
- Name on the order.
- Email address on the order.
- Your request.
For domestic returns:
Please allow 1-2 days for your request to be processed, and only proceed with your return once you have received a Loutre return shipping label from our fulfillment center.
For international returns:
Please allow 1-2 days for your request to be processed, and await return instructions from our fulfillment center before proceeding. Please note, the customer is responsible for shipping the item back to our office for international returns, and will incur the shipping cost.
International Customs & Duties
All international taxes, customs and import duties will be billed to the recipient by the courier when the parcel reaches its destination country. These charges must be paid by the recipient. We do not take responsibility for these costs and do not offer compensation to cover any of these charges. If a recipient refuses to pay the taxes, customs or import duties, the parcel will be abandoned and will not be eligible for store credit or refund.